A Glimpse into My Life as a Grad Student….

*Hey all! Happy Tuesday!! So I have been BEYOND busy lately so I apologize for my absence, however I wanted to bring you guys in on my Grad school journey. For our last assignment we had to write a blog entry on Quality Circles and Feedback Loops within Healthcare (yes, its exciting as it sounds 🙂 ) So I thought, “Why not put it on my personal blog?? Hope you guys enjoy!!*

Quality Circles and Feedback Loops: What Are They?

            We have previously discussed various components of risk adjustment, as well as effective feedback within healthcare organizations. However, there are a couple of areas that have not been discussed, which are quality circles and feedback loops. Quality circles are defined as, “a small group of employees in the same work-area, or doing a similar type of work, who voluntarily meet regularly to identify, analyze, and resolve works, ultimately leading to improvement in their performance and work-life (Final Quality Circle, 2012). On the other hand, images (4)feedback loops, within the healthcare industry, are an optimal tool when achieving goals/objectives that are declared by healthcare professionals (Institute of Medicine, 2013). When used cohesively, quality circles and feedback loops can provide a significant amount of support for collaborations within healthcare teams, as well as provide an opportunity to determine the various components of care and treatment options through “quality based initiatives” (Institute of Medicine, 2013).

According to Final Quality Circles (212), when examining quality circles, whether in healthcare or another industry, there are typically three major attributes, which are (1) problem solving technique, (2) form of participation management, and (3) a human resource development technique. Quality circles are implemented for the purpose of encouraging employee participation, as well as to formulate ideas for improvements in quality management initiatives. Over recent decades, the idea of quality circles has evolved as an instrument to not only establish, but also to promote the potential of employees for the improvement of both quality and productivity in their workplace.

History of Quality Circles

            Before we can move on to the role that quality circles and feedback loops play in healthcare, we must first illustrate the origins of quality circles.

Quality circles were initially associated with the manufacturing and management techniques of the Japanese, inspired by the ideas of W. Edwards Deming (Final Quality Circles, 2012). Deming (1900-1993) was a statistician for the U.S. government; his proposals were based on the idea that the roles between line managers/engineering and the line workers of factories (which at the time meant that the responsibility of quality control primarily fell on the line managers) should be reversed. Deming asserted that by redesigning production processes to enable line workers to be more accountable regarding quality control, would ultimately result in the continuous education of all employees. Quality circles were a way to ensure that this is achieved, in addition to taking the place for production workers (Final Quality Circle, 2012).images (3)

Quality Circles and Feedback Loops within Healthcare Organizations

            Perhaps one of the greatest challenges within the healthcare industry is the goal of improving the quality of care received by patients, while reducing the cost to society at the same time. It is for this reason that we will discuss several ways in which quality circles, as well as feedback loops, can be used within healthcare organizations for the purpose of strengthening both quality management initiatives and activities. We will begin with the following:

  1. Implementation of quality circles and feedback loops can be used to compare the risks and/or benefits of certain prescription drugs for patients. Discovering treatment options that will not only improve the quality of care received by patients, but that is also economical, is a critical goal for any healthcare organization. In regards to prescription drugs, quality circles can analyze the following to strengthen quality management and ensure cost efficiency (WHO, 2013).
  • Rheumatism, muscle pain, and prevention of undesirable effects of anti-inflammatory drugs
  • Generic substitutions
  • Therapeutic innovations
  • Drug interactions
  • Prescribing antibiotics for common infections in out-patient treatment

Physicians and pharmacists within the healthcare community can come together as a quality circle and determine the economic and scientific data from the topics listed above in order to expand their general knowledge before passing the data on to the doctors who service patients. By implementing a procedure such as this, healthcare professional have the potential to significantly improve the quality of care that patients receive in the area of prescription drugs.

  1. Identify the criteria needed for change

As with any organization, change is inevitable, especially in the healthcare field; quality circles and feedback loops can be incredibly useful in determining what is needed to facilitate positive change within the organization. Both quality circles and feedbacks loops are also a crucial component in identifying what barriers there are, if any, that may hinder whatever change is necessary (Lamb & Zimring, 2010).

  1. Determine what components are needed for the appropriate care of patients

Quality circles and feedback loops can play a critical role in determining the appropriate area of care for patients that are in the same population, health wise (Lamb & Zimring, 2010). By obtaining significant data in this area, healthcare providers can better serve those patients that have similar, or alike, illnesses. Implementing this procedure also has the potential of improving the communication between healthcare providers and patients since they will be collaborating on the best treatment methods for the patients, as well as any goals that they hope to receive, both on the ends of the provider offering the best care and the patient getting the treatment that him/her deserves.

Conclusion

The quality and efficiency of healthcare can only be continued when methods used to improve quality management are implemented. The purpose of quality circles are to work on the continuous improvement of quality care for patients and by identifying the best course of care, or the best prescription plan for a patient can help accomplish this. As we have learned from the beginning of this course, total quality management is a necessary and critical component of any healthcare organization, by implementing various methods such as risk adjustment, quality circles, and feedback loops, healthcare professionals are ensuring that they are doing their best to uphold the entire mission of their job: to provide the best medical care possible to all individuals in need.

feedback loops, within the healthcare industry, are an optimal tool when achieving goals/objectives that are declared by healthcare professionals (Institute of Medicine, 2013). When used cohesively, quality circles and feedback loops can provide a significant amount of support for collaborations within healthcare teams, as well as provide an opportunity to determine the various components of care and treatment options through “quality based initiatives” (Institute of Medicine, 2013).

According to Final Quality Circles (212), when examining quality circles, whether in healthcare or another industry, there are typically three major attributes, which are (1) problem solving technique, (2) form of participation management, and (3) a human resource development technique. Quality circles are implemented for the purpose of encouraging employee participation, as well as to formulate ideas for improvements in quality management initiatives. Over recent decades, the idea of quality circles has evolved as an instrument to not only establish, but also to promote the potential of employees for the improvement of both quality and productivity in their workplace.

History of Quality Circles

            Before we can move on to the role that quality circles and feedback loops play in healthcare, we must first illustrate the origins of quality circles.

Quality circles were initially associated with the manufacturing and management techniques of the Japanese, inspired by the ideas of W. Edwards Deming (Final Quality Circles, 2012). Deming (1900-1993) was a statistician for the U.S. government; his proposals were based on the idea that the roles between line managers/engineering and the line workers of factories (which at the time meant that the responsibility of quality control primarily fell on the line managers) should be reversed. Deming asserted that by redesigning production processes to enable line workers to be more accountable regarding quality control, would ultimately result in the continuous education of all employees. Quality circles were a way to ensure that this is achieved, in addition to taking the place for production workers (Final Quality Circle, 2012).

Quality Circles and Feedback Loops within Healthcare Organizations

            Perhaps one of the greatest challenges within the healthcare industry is the goal of improving the quality of care received by patients, while reducing the cost to society at the same time. It is for this reason that we will discuss several ways in which quality circles, as well as feedback loops, can be used within healthcare organizations for the purpose of strengthening both quality management initiatives and activities. We will begin with the following:

  1. Implementation of quality circles and feedback loops can be used to compare the risks and/or benefits of certain prescription drugs for patients. Discovering treatment options that will not only improve the quality of care received by patients, but that is also economical, is a critical goal for any healthcare organization. In regards to prescription drugs, quality circles can analyze the following to strengthen quality management and ensure cost efficiency (WHO, 2013).
  • Rheumatism, muscle pain, and prevention of undesirable effects of anti-inflammatory drugs
  • Generic substitutions
  • Therapeutic innovations
  • Drug interactions
  • Prescribing antibiotics for common infections in out-patient treatment

Physicians and pharmacists within the healthcare community can come together as a quality circle and determine the economic and scientific data from the topics listed above in order to expand their general knowledge before passing the data on to the doctors who service patients. By implementing a procedure such as this, healthcare professional have the potential to significantly improve the quality of care that patients receive in the area of prescription drugs.

  1. Identify the criteria needed for change

As with any organization, change is inevitable, especially in the healthcare field; quality circles and feedback loops can be incredibly useful in determining what is needed to facilitate positive change within the organization. Both quality circles and feedbacks loops are also a crucial component in identifying what barriers there are, if any, that may hinder whatever change is necessary (Lamb & Zimring, 2010).

  1. Determine what components are needed for the appropriate care of patients

Quality circles and feedback loops can play a critical role in determining the appropriate area of care for patients that are in the same population, health wise (Lamb & Zimring, 2010). By obtaining significant data in this area, healthcare providers can better serve those patients that have similar, or alike, illnesses. Implementing this procedure also has the potential of improving the communication between healthcare providers and patients since they will be collaborating on the best treatment methods for the patients, as well as any goals that they hope to receive, both on the ends of the provider offering the best care and the patient getting the treatment that him/her deserves.

Conclusion

The quality and efficiency of healthcare can only be continued when methods used to improve quality management are implemented. The purpose of quality circles are to work on the continuous improvement of quality care for patients and by identifying the best course of care, or the best prescription plan for a patient can help accomplish this. As we have learned from the beginning of this course, total quality management is a necessary and critical component of any healthcare organization, by implementing various methods such as risk adjustment, quality circles, and feedback loops, healthcare professionals are ensuring that they are doing their best to uphold the entire mission of their job: to provide the best medical care possible to all individuals in need.

Advertisements

One thought on “A Glimpse into My Life as a Grad Student….

  1. […] A Glimpse into My Life as a Grad Student…. […]

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s